As Alex Douzet, COO & co-founder of TheLadders, shared
with all of our job seekers last week, our headquarters is located in lower Manhattan, which was hit hard by Hurricane Sandy. Without power, the office was shut down for 10 days. That said, TheLadders did not falter once! Besides our site being fully operational for our Job Seekers, we also reached our highest number of jobs on our site EVER – more than 235,000!
In addition, our Job Search Support Team set up remote offices -- at home, friends’ houses, Starbucks, or local libraries -- to help support our members. In fact, preparation started even before the hurricane; we went old school and compiled a phone tree, just in case there were critical updates and customer service reps couldn't access their email. Even with the office closed on Monday, the team hit the ground running that morning. TheLadders’ Job Search Support Team began responding to our members’ emails at our normal 9 a.m. start time on Monday, October 29. Because Mondays are one of the highest-volume days, we wanted to make sure we were ready for our Job Seekers’ questions.