To our customers and friends,
First and foremost, if you have been impacted by Hurricane Sandy, we hope that you and your loved ones are safe and sound.
You probably didn’t know TheLadders headquarters are located in lower Manhattan. Like most of that area, our office is currently still without power and our entire staff is working remotely. Despite the hurricane, our employees have been working tirelessly to get our teams and systems running so that we can continue to serve you. At this time, we can gladly assist you with customer service requests via email at
We will respond to emails within 24-72 hours. Hopefully, phone support will be available starting Monday.
We will continue to keep you updated in the coming days. In the meantime, we ask for your patience as New York, and the entire East Coast, recover from the devastating impact of Hurricane Sandy.
COO & Co-founder
Alex Douzet is Co-Founder and COO of TheLadders. In this role, Alex is responsible for the company strategy, global business operations, and product development.